CaseMark launches white-label operating system for court reporting agencies

By AI, Created 5:11 PM UTC, May 18, 2026, /AGP/ – CaseMark on May 13 launched a white-label operating system for court reporting agencies, bundling live capture, reporter-certified transcripts and a branded client portal under the agency’s own domain. The rollout is being previewed with NNRC members and shown publicly at Unity Summit 2026 in Nashville.

Why it matters: - Court reporting agencies can keep the client relationship, certification authority and revenue while moving intake, transcription, delivery and client access into one branded workspace. - The system is designed to reduce vendor sprawl, manual handoffs and email-based file sharing across the reporting workflow.

What happened: - CaseMark launched a white-label operating system for modern court reporting agencies on May 13, 2026. - The launch was previewed this week with members of the National Network of Reporting Companies. - CaseMark made the product publicly available to attendees of Unity Summit 2026 in Nashville, the joint conference of STAR and AAERT. - Agency owners can book a private demo at CaseMark’s court reporting page. - CaseMark will host meetings at Unity Summit from Thursday, May 14, through Sunday, May 17.

The details: - The platform consolidates intake forms, transcription services, summary providers, email threads and third-party file portals into a single matter workspace under the agency’s brand. - The agency keeps the certification authority, the client relationship and the revenue. - CaseMark uses its case.dev platform as the underlying infrastructure. - Live capture supports Zoom, Teams and Webex depositions. - Agency staff can invite a recorder with a custom display name the agency controls. - Recordings attach directly to the matter. - Agencies track status from preparing through joining, recording, transcribing and ready for review. - Each recording includes an audit log. - Live capture sits alongside uploaded audio, video, exhibits and supporting files in one matter inventory. - The workflow removes separate vendor logins and manual handoffs. - The certified transcript workflow includes reporter attestation, chain of custody, QC and auditable handoffs. - Reporters review AI-drafted transcripts with media context. - Reporters can run term verification and speaker turn cleanup. - Reporters add certification details such as case caption, witness and appearances. - The certified artifact is released when ready. - Already-certified transcripts can be imported and treated as first-class matter artifacts. - The workflow is built on CaseMark’s SOC 2 Type II controls and HIPAA-aligned data handling. - Customer data is never used to train AI models. - The client portal lives at the agency’s domain, such as portal.youragency.com, not CaseMark’s. - The portal carries the agency’s logo, colors and sending identity. - The CaseMark name does not appear on what the client sees. - Agencies can control item-by-item access for each client. - Agencies can send updates as work becomes ready. - Sensitive documents stay in the secure portal instead of email attachments. - Clients can preview, download and ask plain-English questions about delivered matters. - Agencies can track viewed, downloaded and chatted activity per recipient. - CaseMark also ships curated workflows for deposition summaries, deposition preparation, page-line, deposition index, medical chronology and matter analysis. - Agencies can install workflows from the marketplace or build custom workflows for specific client preferences.

Between the lines: - CaseMark is positioning itself as infrastructure for agencies that want AI-assisted production without giving up ownership of the official record. - The white-label approach lets agencies present a unified client experience while keeping court-reporting-specific certification and delivery controls in-house. - The product also signals a push to standardize repetitive litigation support tasks around a common workflow layer.

What’s next: - CaseMark is inviting agency owners to book private demos ahead of and during Unity Summit. - The company will continue meeting with court reporting agencies at the Nashville conference. - Agencies can evaluate whether to adopt the marketplace workflows or build custom ones around client requirements.

The bottom line: - CaseMark is betting that court reporting agencies want AI infrastructure that fits behind their brand, not in front of it.